Refund Policy

Effective Date: 24/01/2024

Thank you for shopping at 100 Pawcent Pet Products. We take pride in the quality of the pet products we offer. However, we understand that there may be occasions when you need to return an item. Our refund policy is designed to be transparent and fair to both parties.

You are eligible for a return if:

- The item is unused and in the same condition that you received it.

- The item is in the original packaging.

- The return is initiated within 30 days of receipt.

Please note that certain types of goods are exempt from being returned, such as perishable goods, personalized items, and hazardous materials.

Certain items cannot be returned, including:

- Gift cards

- Downloadable software products

- Some health and personal care items

To initiate a return, please contact us with your order number and details about the product you would like to return. We will provide you with instructions on how and where to send your return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at 100pawcentpetproducts@gmail.com

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert contact information] for exchange instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions regarding our refund policy, please contact us at 100pawcentpetproducts@gmail.com.